The catalyst behind Performance Print Services was formed fifteen years ago. I met Mitchell Bratton when we started working together at a mid-sized offset printing company in Cary,North Carolina. This meeting eventually formed a working team that set the foundation of our customer relationships and over time position us to open the doors of PPS. This story mimics many other business partnerships, in as much as two people working together for many years decide one day that they can venture off on their own. And this is essentially what we did, except that it took four years of planning and evaluation before we took the leap. You see, I had to overcome the fears of becoming an entrepreneur, and that was a painstaking task for me.Even though nothing is guaranteed, we understand our customers’ work very well and built strong relationships with them, and that could give us an advantage.
So, what exactly does it mean to “understand” our customers’ work, and how does that provide an advantage? For Mitchell and me, it means that we put in many hours learning about our customers’ industries and how our services play a role in their world. Then we built internal systems that provided us with more efficient ways of producing their work while providing them with more information with more frequency. With each project we managed, we added another skill set that would eventually earn us expertise in what we do. From day one, we always put customer service ahead of everything else and that concept, while seemingly simple, is what fueled our growth and gave us the confidence to create Performance Print Services.
If you are a customer of ours, we owe you a debt of gratitude for believing in us and entrusting your work to us. You have our commitment that we will always put customer service first, so that you can be assured that your work is in the best hands. If you aren’t yet a customer, we would love to have the opportunity to show you what we can do and to hopefully earn your business. Many of our customer relationships began with an opportunity to show what we are capable of doing, and have flourished as a result.
Mitchell and I both look forward to building our company together. We look forward to investing in our company to provide the services that our customers need, jobs for people in our community, and a positive example to future entrepreneurs.
Thank you for being with us, and helping us to become PPS!
-Chris & Mitchell